Terms and Conditions

1. Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions apply whether the terms appear in the singular or plural. 

Affiliate: An independently owned and operated ground transportation company that participates in the Global Limousine Network, including through farm-in and farm-out service arrangements with other network members. 

Company / GLN / “We,” “Us,” “Our”: Global Limousine Network, the contracting party to this Agreement, together with GLN Intelligence Inc., its technology affiliate, which develops and operates the GLN Intelligence Platform on Global Limousine Network’s behalf. Registered address: 21801 Sherman Way, Suite #13, Los Angeles, CA 91303. 

Country: California, United States. 

GLN Intelligence Platform / Technology Suite: The proprietary technology, compliance, safety, settlement, and intelligence platform operated by GLN Intelligence Inc. in support of Global Limousine Network’s curated, vetted global transportation ecosystem, including GLN Verification & Rating Tool, GLN Enterprise Management Tool, the GLN driver application, the GLN booking and dispatch platform, and related integrations. The GLN Intelligence Platform is a technology, compliance, safety, settlement, and intelligence platform — it is not a booking aggregator or marketplace. 

Operator / Affiliate Member / “You,” “Your”: The individual, company, or other legal entity that creates an account, holds a membership, or otherwise accesses or uses the Service, including its authorized drivers, dispatchers, and staff. 

Account: A unique account created for an Operator to access the Service or designated parts of the Service. 

Content: Text, images, documents, ratings, credentials, or other information posted, uploaded, linked to, or otherwise made available through the Service. 

Device: Any device used to access the Service, including a computer, mobile phone, or tablet. 

Flute: GLN’s third-party payment processing partner, used to process payment card transactions and facilitate settlement on the Service. 

Service: The GLN Intelligence Platform and Technology Suite, the Global Limousine Network website, and any related applications, portals, or subscription services made available by the Company. 

Subscription: Recurring, fee-based access to the Service or defined tiers of the Service, purchased by an Operator. 

Website: Global Limousine Network, accessible from globallimonetwork.com. 

2. Acceptance of Terms and Eligibility

These Terms and Conditions (“Terms”) govern access to and use of the GLN Intelligence Platform and the Global Limousine Network affiliate ecosystem by Operators, Affiliates, drivers, and other authorized business users. They do not govern client- or rider-facing bookings, which are addressed under the separate GLN Client Portal Terms of Service. 

By creating an Account, accessing the Service, or accepting an assignment through the Service, You agree to be bound by these Terms. If You do not agree, You may not access or use the Service. 

You represent that You are at least 18 years of age, that You have authority to bind the business entity on whose behalf You are acting, and that the entity You represent holds all licenses, permits, insurance, and authorizations required to lawfully operate a ground transportation business in its operating jurisdiction(s). 

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Data Privacy Policy set out in Section 7 and the SMS/Text Messaging Consent set out in Section 8 of these Terms. 

3. The GLN Intelligence Platform and Technology Suite

GLN Intelligence Inc. develops and operates the technology, compliance, safety, settlement, and intelligence platform that supports Global Limousine Network’s curated, vetted global transportation ecosystem. GLN Intelligence is not a booking aggregator; it is the verification, compliance, and operational backbone that allows vetted Affiliate Members to work together with a consistent standard of safety, professionalism, and accountability. 

3.1 Platform Components 

GLN Verification & Rating Tool: GLN’s rating, verification, and performance-tracking tool for Affiliate Members, used to support trust and accountability within the network. 

GLN Enterprise Management Tool: GLN’s operations and enterprise management tool supporting Affiliate business workflows, including account, fleet, and service management. 

GLN Driver Application: The mobile application used by drivers and chauffeurs to receive assignments, confirm trip details, and communicate operational and compliance information in real time. 

GLN Booking & Dispatch Platform: The platform functionality supporting farm-in/farm-out coordination, trip assignment, and dispatch communication between Affiliate Members. 

GLN Hub: The central integration and orchestration layer of the GLN Intelligence Platform. GLN Hub is the core routing point through which data, requests, and communications across the GLN Verification & Rating Tool, GLN Enterprise Management Tool, the GLN driver application, the GLN booking and dispatch platform, and connected third-party vendor systems (e.g., compliance, payments, telematics) pass before reaching their destination, allowing GLN Intelligence to apply consistent verification, compliance, and safety logic across the entire platform. Currently under development. 

3.2 Nature of the Service 

The Service supports verification, credentialing, safety and compliance signals, dispatch coordination, and settlement between Affiliate Members. Except as expressly stated in a separate written agreement, GLN does not guarantee trip volume, revenue, lead volume, or business outcomes to any Operator or Affiliate Member through use of the Service. 

GLN Intelligence’s underlying verification, compliance, and settlement logic, including any patent-pending methods, is proprietary. Nothing in these Terms grants an Operator any license to access, reverse-engineer, copy, or disclose the underlying technical implementation of the Service beyond the functionality made available to Operators in the ordinary course of using the Service. See Section 10 (Confidentiality and Protection of Proprietary Information). 

Certain components of the GLN Intelligence Platform are built and maintained in partnership with third-party technology developers under white-label arrangements, meaning the technology is licensed to GLN and presented to Operators and Affiliate Members solely under the GLN and GLN Intelligence brands. 

4. Affiliate and Operator Code of Conduct

Codes of conduct establish the ethical foundation of the Global Limousine Network and guide the behavior of every member. GLN members have long been champions of collaboration and commitment to public safety. By promoting a culture of respect, responsibility, fairness, and honesty, GLN maintains an environment and member experience that builds trust, confidence, and performance excellence across a diverse community of Affiliate Members. 

All members must adhere to the following standards when conducting business on any GLN platform or attending GLN-sponsored events, whether in person, online, or in written or verbal communication: 

Service Standards 

• Conduct yourself in a professional manner in all circumstances. 

• Be transparent and honest in conducting business, and make commitments and promises in good faith. 

• Use only black vehicles for affiliate farm-in service (white is permitted only for passenger vans, minibuses, coach buses, party buses, and stretch limousines). 

• Use only vehicles appropriate to the limousine industry, no older than five (5) model years, with the exception of passenger vans, minibuses, coach buses, party buses, and stretch limousines. Vehicle make, model, color, and year must be disclosed in the quote or discussed prior to service. 

• Arrange chauffeurs dressed in business attire (black suit, white shirt, black tie) for affiliate farm-in jobs. If the standard dress code cannot be met, disclose this upfront to Your affiliate partner. 

• Never share business cards or discuss pricing directly with a client on a farm-in job. Direct all pricing questions to the affiliate partner who booked the business. 

• Disclose when a double farm-out must be arranged. 

• Disclose any vehicle or chauffeur substitution, especially where specific arrangements were made. 

• Commit to full transparency and disclosure in all business dealings. 

• Disclose all costs upfront — fees, taxes, gratuities, tolls, parking, after-hours charges, holiday/peak rates, travel time, and any other applicable charge — before confirming an affiliate quote. 

• Obtain authorization from the affiliate partner before continuing service if a client requests an itinerary change; confirm changes with the affiliate partner as they happen. 

• Communicate service issues or problems immediately, or as soon as possible, so the affiliate partner can reach the client or booking contact in time to execute effective service recovery. 

• Submit final charges within twenty-four (24) hours after service ends. 

• State payment terms clearly in writing. 

• State cancellation terms and any applicable fees clearly in writing. 

• Request and provide payment information as required to confirm a booking. 

• Never accept farm-in work without a valid method of payment and a completed credit card authorization form. 

Professional Conduct and Respect 

• Engage others respectfully in all discussion and communication. If You disagree with someone, stay focused on the topic, not personal feelings. 

• Respect others’ time by meeting deadlines, arriving on time to meetings and events, staying present, and providing information promptly. 

• Aim for consensus and compassion in all interactions. 

• Respect diversity and foster inclusion. 

• Harassment is unacceptable and will not be tolerated. 

• Racist, sexist, homophobic, transphobic, ageist, ableist, or other discriminatory statements or actions are unacceptable and will not be tolerated. 

GLN is committed to equality and inclusion of all members regardless of race, national origin, religion, sex, age, disability, sexual orientation, gender identity, political affiliation, physical appearance, body size, or immigration status. Members are encouraged to report conduct concerns to support@globallimonetwork.com. The GLN Bylaws are updated to reference this Code of Conduct. Repeated violations may result in termination of membership for any individual who acts in a manner that reflects discredit upon GLN. 

5. Accounts, Verification, and Compliance Obligations

When You create an Account, You must provide information that is accurate, complete, and current, including business licensing, insurance, vehicle, and driver information required for GLN’s verification and credentialing process. Failure to do so is a breach of these Terms and may result in immediate suspension or termination of Your Account. 

You are responsible for safeguarding Your account credentials and for all activity that occurs under Your Account, whether by You, Your drivers, or Your staff. You must notify GLN immediately upon becoming aware of any breach of security or unauthorized use of Your Account. 

You are responsible for maintaining current DOT authority, state and local permits, airport permits, commercial insurance, and any other regulatory credentials required to operate in each jurisdiction where You provide service, and for promptly updating GLN with any change in status, including lapses, suspensions, or revocations. 

6. Fees, Billing, and Subscriptions

Access to the GLN Intelligence Platform, or defined tiers of it (including GLN Verification & Rating Tool and GLN Enterprise Management Tool functionality), may require a paid Subscription. Subscription fees, billing cadence, and tier features will be disclosed to You before purchase. 

6.1 Billing 

You will be billed in advance on the recurring basis selected at signup (e.g., monthly or annually). Subscriptions renew automatically under the same terms unless cancelled by You or GLN before the renewal date. You must provide accurate and complete billing information and keep it current. 

6.2 Fee Changes 

GLN may modify Subscription fees at its discretion. Any fee change takes effect at the start of the next Subscription period, and GLN will provide reasonable prior notice so You may cancel before the change takes effect. Continued use of the Service after a fee change takes effect constitutes acceptance of the new fee. 

6.3 Cancellations and Refunds 

You may cancel a Subscription through Your account settings or by contacting GLN. Except where required by law, paid Subscription fees are non-refundable; You retain access through the end of the then-current billing period. GLN may consider refund requests on a case-by-case basis at its sole discretion. 

6.4 Farm-In / Farm-Out Settlement 

Charges, commissions, and settlement amounts between Affiliate Members for farm-in/farm-out service are governed by the payment terms disclosed in the applicable quote and by GLN Intelligence’s settlement functionality. Final charges must be submitted within twenty-four (24) hours of service completion, consistent with Section 4. 

7. Data Privacy Policy

GLN is committed to protecting the privacy and security of personal information collected through the GLN Intelligence Platform, including GLN Verification & Rating Tool, GLN Enterprise Management Tool, the GLN driver application, the GLN booking and dispatch platform, and any credit card authorization or onboarding forms. This Section explains what GLN collects, how it is used, how it is protected, and the choices available to You. 

7.1 Information We Collect 

Identity and Contact Data: Name, business name, email address, phone number, mailing address, and role (e.g., owner, dispatcher, driver). 

Business, Licensing, and Compliance Data: DOT/PUC authority numbers, business licenses, insurance certificates, airport permits, background check status, and other credentialing documentation submitted for verification. 

Vehicle and Fleet Data: Vehicle make, model, year, color, VIN, registration, and inspection records. 

Driver Data: Driver’s license information, certifications, and training records required for credentialing. 

Trip and Operational Data: Booking, dispatch, assignment, and service records, and location data collected during active trips through the GLN driver application. 

Safety, Verification, and Compliance Signals: Information used to support GLN Intelligence’s safety, verification, and settlement functions. GLN does not publish the technical implementation of this logic, consistent with Section 10. 

Financial and Settlement Data: Payment, billing, and settlement/reconciliation information. Card data is processed by GLN’s payment processor, Flute, in accordance with PCI DSS; GLN does not store full payment card numbers on its own systems. 

Communications: Support tickets, email, and SMS/text correspondence with GLN. 

Device and Usage Data: Log data, IP address, device identifiers, and similar technical data collected automatically when You use the Service. 

7.2 How We Use Information 

• To verify, credential, and onboard Operators, Affiliate Members, drivers, and vehicles. 

• To operate booking, dispatch, and farm-in/farm-out coordination between Affiliate Members. 

• To process payments and facilitate settlement between the Company, Operators, and Affiliate Members. 

• To support DOT, safety, and compliance functions, including GLN Intelligence’s verification and safety-to-settlement processes. 

• To detect, prevent, and investigate fraud, security incidents, and violations of these Terms or the Code of Conduct. 

• To send required transactional, operational, and compliance communications, including by SMS/text as described in Section 8. 

• To send marketing communications, but only where You have separately opted in, as described in Section 8. 

• To comply with legal, tax, and regulatory obligations. 

• To maintain, secure, and improve the Service. 

7.3 How We Share Information 

GLN does not sell or share (as “sell” and “share” are defined under the CCPA/CPRA) Your personal information for money or for cross-context behavioral advertising. GLN may share information with: 

• Service providers and processors who support platform operations, including payment processing, background/credential verification, hosting, and compliance-technology vendors, bound by confidentiality and data protection obligations. 

• Affiliate partners, strictly as necessary to fulfill a farm-in/farm-out service arrangement (e.g., trip and contact details relevant to the assignment). 

• Regulators, law enforcement, or other parties where required by law, subpoena, or valid legal process. 

• A successor entity in the event of a merger, acquisition, financing, or sale of assets, subject to continued protection of the information under materially equivalent terms. 

7.4 Notice at Collection (California) 

At or before the point GLN collects personal information from You, GLN provides this summary, as required under the CCPA/CPRA: GLN collects the categories of personal information identified in Section 7.1 directly from You, Your devices, and Your use of the Service; GLN uses that information for the business purposes identified in Section 7.2; GLN retains each category for the period identified in Section 7.5; and GLN does not sell or share personal information as described in Section 7.3. This summary, or a link to this Section, is posted at every point personal information is collected, including the Account signup form, the credit card authorization form, and the GLN driver application onboarding flow. 

7.5 Data Retention 

GLN’s default retention schedule is set out below, and will be adjusted as GLN’s operations and applicable recordkeeping requirements evolve. 

• Account, identity, and contact data — Duration of the Account relationship, plus three (3) years after closure for audit, dispute, and legal-defense purposes. 

• Business, licensing, insurance, and compliance records — Duration of the Account relationship, plus three (3) years after the record is superseded or the relationship ends, consistent with typical DOT/FMCSA-adjacent recordkeeping practice. 

• Vehicle and driver credentialing records — Same as business/compliance records above. 

• Trip, dispatch, and operational records — Two (2) years from the date of service, or longer if needed to resolve an active dispute, claim, or investigation. 

• Identity verification images — Deleted upon confirmation of identity, per Section 7.8 — not subject to the general schedule above. 

• Financial, billing, and settlement records — Seven (7) years, consistent with standard tax recordkeeping practice. 

• Support, email, and SMS/text communications — Three (3) years from the date of the communication. 

• Device, log, and usage data — Thirteen (13) months from collection. 

When information is no longer required under this schedule, GLN will securely delete or de-identify it. 

7.6 Data Security 

GLN employs reasonable administrative, technical, and physical safeguards designed to protect personal and business information from unauthorized access, disclosure, alteration, or destruction, including encryption in transit. No method of transmission or storage is completely secure, and GLN cannot guarantee absolute security. 

7.7 Your Privacy Rights 

California Residents (CCPA/CPRA) 

If You are a California resident, You have the right to know what personal information GLN has collected about You, request deletion or correction of that information, opt out of the sale or sharing of personal information, limit the use of sensitive personal information, and not be discriminated against for exercising these rights. Because GLN does not sell or share personal information, no “Do Not Sell or Share My Personal Information” opt-out is currently required to function — but GLN will post a “Your Privacy Choices” link on its website confirming this and providing a designated request method, consistent with CPRA’s transparency requirement. Submit any rights request to support@globallimonetwork.com; GLN will confirm receipt and respond within the time required by law, and You may appeal a denial by replying to GLN’s response. 

Other U.S. State Privacy Laws 

Twenty U.S. states currently have comprehensive consumer privacy laws in effect or scheduled to take effect: California, Virginia, Colorado, Connecticut, Utah, Iowa, Indiana, Tennessee, Montana, Oregon, Texas, Delaware, New Jersey, New Hampshire, Nebraska, Kentucky, Maryland, Minnesota, Rhode Island, and Oklahoma. If You reside in one of these states, You generally have the right to access, delete, correct, and obtain a portable copy of Your personal information, to opt out of targeted advertising or profiling, and to appeal a denied request. Submit requests to support@globallimonetwork.com. 

European Economic Area and United Kingdom 

If the GDPR or UK GDPR applies to You, You have the right to access, correct, or erase Your personal data; restrict or object to certain processing; withdraw consent at any time where processing is based on consent; request data portability; and lodge a complaint with Your local supervisory authority. GLN Intelligence Inc. acts as the data controller for personal data processed through the GLN Intelligence Platform for its own compliance, safety, and settlement purposes; Global Limousine Network acts as the data controller for personal data processed for network membership and affiliate-coordination purposes. See Section 14 (EEA and UK Supplemental Privacy Notice) for additional detail, including legal bases for processing. 

7.8 Identity Verification Images and Biometric Information 

As part of onboarding and credentialing, GLN Intelligence’s verification functionality may require Operators, Affiliate Members, and drivers to submit identity or verification images (for example, a photo submitted to confirm identity against a license or credential). These images are used solely to confirm identity and complete verification, and are deleted once verification is confirmed; GLN does not retain verification images on an ongoing basis after confirmation, except where a copy must be retained as part of a credentialing record required by law or by a compliance partner (e.g., a background-check vendor). 

Precautionary biometric consent. Because GLN has not yet confirmed whether its verification method extracts and stores a biometric identifier (such as a facial-geometry template) from a submitted image, GLN will treat the process as biometric out of caution and, before collecting any verification image, will obtain a separate written consent that: (i) informs the individual that a biometric identifier or biometric information may be collected, stored, or used; (ii) states the specific purpose (identity verification) and the length of time the information will be collected, stored, and used; (iii) confirms GLN does not sell, lease, trade, or otherwise profit from biometric identifiers or biometric information; (iv) confirms the retention and destruction practice described above and in Section 7.5; and (v) confirms GLN protects biometric data using the same or a more protective standard of care as it uses for other confidential and sensitive information. 

This notice is intended to satisfy the written notice and consent requirements of the Illinois Biometric Information Privacy Act (BIPA) and comparable statutes in Texas, Washington, and other states, to the extent applicable. 

7.9 Cookies and Tracking Technologies 

The GLN website and platform use cookies and similar technologies in three categories: strictly necessary (required for login, security, and core functionality), functional (remembering preferences), and analytics (understanding platform usage to improve the Service). The current list of specific tools and third-party providers in use, and instructions for managing cookie preferences, is maintained in GLN’s separate Cookie Notice at globallimonetwork.com/cookies, which is incorporated into this Policy by reference and can be updated independently as GLN’s tooling changes without requiring a full Terms revision. 

7.10 Children’s Privacy 

The Service is not directed to and may not be used by anyone under the age of 18. GLN does not knowingly collect personal information from children. 

7.11 Changes to This Privacy Policy 

GLN may update this Data Privacy Policy from time to time to reflect changes in practices or for operational, legal, or regulatory reasons. Material changes will be communicated consistent with Section 15 (Changes to These Terms). 

8. SMS / Text Messaging Communications Consent

This Section governs text message (SMS/MMS) communications between GLN and Operators, Affiliate Members, and drivers in connection with the Service, and is intended to comply with the federal Telephone Consumer Protection Act (TCPA) and mobile-carrier (10DLC/A2P) program requirements. 

8.1 Automated Messaging Disclosure 

By providing a mobile telephone number to GLN and using the Service, You expressly consent to receive text messages from or on behalf of GLN at that number, including messages sent using an automatic telephone dialing system, automated messaging platform, or similar technology. Consent to receive automated transactional and compliance messages is a condition of using the platform features described in Section 8.2 below; consent to receive automated marketing messages is never required as a condition of purchasing or using the Service. 

8.2 Categories of Messages 

Transactional and Operational Messages: Booking confirmations, dispatch and assignment notices, chauffeur/vehicle status updates, and ETA and arrival notices necessary to deliver the Service. 

Compliance and Safety Alerts: Verification requests, credentialing reminders, insurance/permit expiration notices, safety alerts, and settlement notifications generated through GLN Intelligence, necessary to maintain Your compliance status on the platform. 

Marketing and Promotional Messages: Product updates, offers, and promotional content, sent only to those who separately opt in as described in Section 8.4. 

8.3 Message Frequency 

Message frequency varies by account activity. As a general guide, an Operator or driver actively receiving dispatch assignments may receive multiple transactional messages per day; an inactive Account may receive few or none in a given month; compliance alerts are sent only when a credential, insurance certificate, or permit requires attention; and marketing messages, where opted in, are sent no more than 4 times per month. 

8.4 How Consent Is Captured 

Transactional and compliance-message consent is captured when You provide a mobile number during Account signup or onboarding, as described in Section 8.1. Marketing-message consent requires a separate, affirmative opt-in — for example, an unchecked checkbox presented apart from general Terms acceptance, stating the marketing content You will receive, the frequency, that consent is not a condition of any purchase, and that message and data rates may apply — consistent with the TCPA’s “prior express written consent” standard for marketing communications. Upon opt-in, GLN sends a one-time confirmation message identifying the program, expected frequency, and how to opt out. 

8.5 Opt-Out and Help 

• Reply STOP to any message at any time to opt out of that message category. GLN will send a one-time confirmation that the opt-out was processed. 

• Opting out of marketing messages does not affect transactional or compliance messages, which are necessary to maintain Your platform access; to stop all messaging, including compliance alerts, contact support@globallimonetwork.com directly, and GLN will discuss alternative notification channels (e.g., email or in-app) consistent with Your ability to remain compliant on the platform. 

• Reply START or reply to the applicable message category to resubscribe after opting out. 

• Reply HELP to any message for assistance, or contact (747) 230-9089 or support@globallimonetwork.com. 

8.6 Costs and Carrier Disclaimer 

• Message and data rates may apply, as charged by Your mobile carrier. 

• This program is compatible with all major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages. 

• Mobile opt-in information and phone numbers will not be shared with third parties or affiliates for their own marketing purposes, consistent with CTIA messaging guidelines. 

9. User Content, Intellectual Property, and DMCA

9.1 Your Right to Post Content 

The Service may allow You to post Content, such as ratings, credentials, or business information. You are responsible for the Content You post, including its legality, reliability, and appropriateness. By posting Content, You grant GLN a license to use, display, and distribute that Content on and through the Service for purposes of operating the platform. You retain ownership of Your Content. 

9.2 Content Restrictions 

You may not post Content that is unlawful, defamatory, discriminatory, fraudulent, infringing, or that impersonates another person or entity, violates the privacy of a third party, or contains malicious code. GLN may review, remove, or restrict Content, and may limit or revoke Service access for violations of this Section. 

9.3 Intellectual Property 

The Service and its underlying technology, including the GLN Intelligence Platform, GLN Verification & Rating Tool, GLN Enterprise Management Tool, and all related software, trademarks, and trade dress, are and remain the exclusive property of the Company and its licensors, protected by applicable copyright, trademark, patent, and trade secret law. No rights are granted to You except as expressly stated in these Terms. 

9.4 Feedback 

If You provide feedback, suggestions, or ideas regarding the Service, You grant GLN a non-exclusive, perpetual, royalty-free license to use that feedback without restriction or obligation to You. 

9.5 DMCA Notice 

If You believe Content on the Service infringes Your copyright, submit a written notice to GLN’s copyright agent at support@globallimonetwork.com including: a signature of the person authorized to act on behalf of the copyright owner; identification of the copyrighted work; identification of the allegedly infringing material and its location on the Service; Your contact information; a good-faith statement that the use is unauthorized; and a statement, under penalty of perjury, that the notice is accurate and that You are authorized to act on the owner’s behalf. 

10. Confidentiality and Protection of Proprietary Information

The GLN Intelligence Platform incorporates proprietary and, in part, patent-pending technology and processes, including logic supporting safety-to-settlement verification, compliance, and operational integrity functions. You agree not to reverse-engineer, decompile, copy, or attempt to discover the underlying technical implementation of the Service, and not to disclose any non-public technical, business, or strategic information about GLN, GLN Intelligence, or the Service that You learn through Your use of or relationship with the Service, except as required by law. 

This Section survives termination of these Terms and Your Account. 

11. Suspension and Termination

11.1 Grounds for Suspension or Termination 

GLN may suspend or terminate Your Account or membership for: breach of these Terms, the Code of Conduct (Section 4), or the GLN Bylaws; non-payment of fees or settlement amounts owed to GLN or another Affiliate Member; loss, lapse, or suspension of required licensing, permits, or insurance; suspected fraud; a safety or compliance violation identified through GLN Intelligence’s verification functions; or other conduct that exposes GLN, its clients, or its Affiliate Members to material reputational, legal, or safety risk, including but not limited to criminal conduct, harassment or discrimination prohibited by Section 4, or deliberate deception of a client or affiliate partner. GLN will identify the specific ground relied upon as part of the notice required under Section 11.3, except where immediate suspension applies under Section 11.2. 

11.2 Immediate Suspension 

Where necessary to protect client or public safety, network integrity, or in cases of suspected fraud, expired or lapsed insurance or operating authority, or conduct involving harassment or discrimination prohibited by Section 4, GLN may suspend Your Account immediately and without prior notice, pending review under Section 13.2. 

11.3 Notice and Opportunity to Cure 

For violations that are not safety-critical (for example, an outdated document or an administrative compliance gap), GLN will provide written notice describing the violation and a reasonable opportunity — generally ten (10) business days — to cure it before proceeding to termination, at GLN’s discretion. 

11.4 Right to Appeal 

A member whose Account is suspended or terminated may request review under the appeal process described in Section 13.2 (Membership and Platform Removal Disputes). 

11.5 Effect of Termination 

Upon termination, Your access to the Service ceases immediately. Any settlement amounts, fees, or charges already owed remain due and payable. You may terminate Your own Account at any time by discontinuing use of the Service and providing written notice to GLN. Sections addressing confidentiality, intellectual property, data privacy, limitation of liability, and dispute resolution survive termination. 

12. Disclaimers and Limitation of Liability

The Service is provided “AS IS” and “AS AVAILABLE.” To the maximum extent permitted by law, GLN disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that the Service will be uninterrupted, error-free, or free of harmful components. 

To the maximum extent permitted by law, GLN’s total liability arising out of or related to these Terms or the Service is limited to the amount actually paid by You to GLN in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater. GLN is not liable for indirect, incidental, special, or consequential damages, including lost profits or lost data, even if advised of the possibility of such damages. This limitation does not apply to, and GLN’s liability is not capped for, claims arising from GLN’s fraud, willful misconduct, or gross negligence, or from a violation of law that cannot lawfully be limited by agreement. Some jurisdictions do not permit these exclusions or limitations, in which case they apply to the maximum extent permitted by law. 

GLN facilitates verification, compliance, dispatch, and settlement functions between independently owned and operated Affiliate Members. GLN is not a party to, and assumes no liability for, the underlying ground transportation service delivered by an Affiliate Member to a client. 

13. Dispute Resolution and Governing Law

This Section addresses three distinct situations: general disputes with GLN, disputes over suspension or removal from the platform, and disputes between independent Affiliate Members arising from farm-in/farm-out service. 

13.1 Informal Resolution 

Before pursuing formal action, You agree to first contact GLN at support@globallimonetwork.com and attempt in good faith to resolve the concern informally. Most billing, service, and account issues should be resolved at this stage within a reasonable time, generally not more than thirty (30) days. 

13.2 Membership and Platform Removal Disputes 

This subsection governs disputes over a suspension or termination of Your Account under Section 11.  

• Request for Review: You may request review of a suspension or termination by submitting a written request to support@globallimonetwork.com within fourteen (14) calendar days of GLN’s notice, stating the basis for Your request and any supporting documentation. 

• Review Process: GLN will review the matter, which may include a request for additional information from You, and will issue a written decision within a reasonable time, generally fifteen (15) business days of receiving a complete request. 

• Reinstatement Pending Review: For non-safety-critical suspensions under Section 11.3, GLN may, at its discretion, permit continued access pending the outcome of review. For immediate suspensions under Section 11.2 involving safety, fraud, or expired/lapsed licensing or insurance, Your Account remains suspended during the review, consistent with GLN’s obligation to protect clients and the network. 

• Final Decision: Following this review process, GLN’s decision is final, except where the removal is later shown to be based on fraud or a clear factual error, or as otherwise required by law. 

• Confidentiality: The review process and its outcome are treated as confidential business information by both parties, except as needed to enforce this Agreement or comply with law. 

13.3 Disputes Between Affiliate Members 

GLN is not a party to, and assumes no liability for, service, payment, or settlement disputes arising directly between independently owned and operated Affiliate Members from a farm-in/farm-out arrangement. Affiliate Members are expected to resolve such disputes directly and in good faith, consistent with the Code of Conduct (Section 4). GLN may, at its discretion, review the matter as it relates to a member’s standing on the platform (for example, a pattern of undisclosed charges or repeated non-payment), but GLN’s review is limited to platform standing and does not constitute mediation or resolution of the underlying commercial dispute. 

13.4 Arbitration and Class Action Waiver 

Agreement to Arbitrate 

Except for the carve-outs below, You and GLN agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved under Section 13.1 (Informal Resolution) or, where applicable, Section 13.2 (Membership and Platform Removal Disputes), will be resolved by binding, individual arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules then in effect, rather than in court. 

Venue 

Arbitration will be conducted in Los Angeles County, California, or by videoconference or written submission if both parties agree, before a single arbitrator. 

Class Action Waiver 

You and GLN agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one party’s claims and may not preside over any form of class, collective, or representative proceeding. 

Right to Opt Out 

You may opt out of this arbitration agreement by sending written notice to support@globallimonetwork.com within thirty (30) days of the date You first accept these Terms, stating Your name, Account, and a clear statement that You opt out of arbitration. If You opt out, neither You nor GLN is required to arbitrate, and disputes will instead proceed in the courts identified in Section 13.5, but every other part of these Terms continues to apply. 

Carve-Outs 

• Either party may bring an individual action in small claims court for a qualifying claim. 

• GLN may seek injunctive or other equitable relief in court, without first arbitrating, for actual or threatened violation of Section 9.3 (Intellectual Property) or Section 10 (Confidentiality and Protection of Proprietary Information). 

• This arbitration agreement does not apply to the membership/removal appeal process under Section 13.2. 

Fees and Severability 

Each party bears its own attorneys’ fees and costs, except as the arbitrator may award under applicable law or AAA rules. If the Class Action Waiver above is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and the remainder of this arbitration agreement remains in effect. 

13.5 Governing Law 

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles, except where superseded by applicable federal law. 

13.6 U.S. Legal Compliance 

You represent that You are not located in a country subject to U.S. government embargo, designated as a “terrorist supporting” country, or listed on any U.S. government list of prohibited or restricted parties. 

13.7 Severability and Waiver 

If any provision of these Terms is held unenforceable, that provision will be interpreted to accomplish its objective to the greatest extent permitted by law, and the remaining provisions remain in full force. Failure to enforce a right or provision does not waive that right or provision, nor does waiver of one breach waive any subsequent breach. 

14. EEA and UK Supplemental Privacy Notice

This supplemental notice (“EEA & UK Notice”) provides individuals in the European Economic Area (“EEA”) and United Kingdom (“UK”) with additional information required under the EU General Data Protection Regulation and UK General Data Protection Regulation. It supplements Section 7 (Data Privacy Policy). Where there is a conflict between this Notice and Section 7 for EEA/UK individuals, this Notice governs. 

Contact Information: Global Limousine Network, 21801 Sherman Way, Suite #13, Los Angeles, CA 91303, (747) 230-9089, support@globallimonetwork.com. 

14.1 Legal Bases for Processing 

Performance of a contract: Account creation, verification/credentialing, booking and dispatch coordination, and settlement between Affiliate Members. 

Legitimate interests: Network safety and quality assurance, fraud prevention and investigation, and improving the Service, balanced against Your rights and interests. 

Legal obligation: DOT, tax, insurance, and safety-compliance recordkeeping required under applicable law. 

Consent: Marketing communications under Section 8, and, where applicable, biometric processing under Section 7.8. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal. 

14.2 International Data Transfers 

GLN is based in the United States, and personal data of EEA/UK individuals may be transferred to and processed in the United States under Standard Contractual Clauses (SCCs) and, where applicable, the UK International Data Transfer Addendum. 

14.3 Retention, Rights, and Complaints 

Your personal data is retained for as long as necessary for the purposes described in Section 7 and this Notice, and for any additional period required or permitted by law. You may request access, correction, deletion, or portability of Your data, or object to certain processing, by contacting GLN using the information above, and You have the right to lodge a complaint with your local data protection supervisory authority. 

15. Changes to These Terms

GLN may modify or replace these Terms at any time. For material changes, GLN will make reasonable efforts to provide at least thirty (30) days’ notice before the new terms take effect. Continued access to or use of the Service after changes take effect constitutes acceptance of the revised Terms. If You do not agree to the revised Terms, You must stop using the Service. 

16. Contact Us

If You have questions about these Terms, contact GLN: 

• By email: support@globallimonetwork.com 

• By phone: (747) 230-9089 

• By visiting: globallimonetwork.com